Service provider

Our services from offices in England are provided by DLA Piper UK LLP which is part of DLA Piper. DLA Piper is a global law firm operating through various separate and distinct legal entities. For further information about these entities and DLA Piper's structure, please refer to the Legal Notices page.

DLA Piper UK LLP, is a limited liability partnership registered in England and Wales (registered number OC307847) whose registered office is at 160 Aldersgate Street, London, EC1A 4HT, which provides services from offices in England, Belgium, Germany and the People's Republic of China.

Our United Kingdom VAT registration number is GB 823 8098 15.

Contact details

DLA Piper UK LLP can be contacted at its registered office, or by telephone, +44 (0)20 7349 0296, or by email, or at any of its offices in England, a full list of which can be found in the Locations section.

Regulation

DLA Piper UK LLP is a body recognised by the Solicitors Regulation Authority. The firm and its members and employees are authorised and regulated by the Solicitors Regulation Authority (SRA No. 401322). The regulations of the Solicitors Regulation Authority can be found at www.sra.org.uk. The regulations of the Law Society of England and Wales, which is the representative body for England and Wales qualified solicitors, and information about DLA Piper UK LLP and its members, can be found at www.lawsociety.org.uk.

Each member of DLA Piper UK LLP is either a solicitor of the Senior Courts of England and Wales or an exempt European lawyer (as defined by the Solicitors Regulation Authority Handbook Glossary) or a registered foreign lawyer (being an individual registered with the Solicitors Regulation Authority under section 89 of the Courts and Legal Services Act 1990). A list of the members of DLA Piper UK LLP is open for inspection at its registered office.

The word "partner" is used to refer to a member of DLA Piper UK LLP, or an employee or consultant with equivalent standing and qualifications, and to a partner, member, director, employee or consultant in another DLA Piper practising entity who has equivalent standing.

Further information on our people and their professional qualifications can be found on this site in the people section.

Interest policy

If DLA Piper UK LLP holds client money on your behalf in a general client account, interest will be paid on all cleared funds, subject to a de minimis amount of £100, unless an alternative arrangement has been agreed in writing between you and the firm. The rate or rates applicable will be at least equivalent to the rates earned on a Barclays Client's Premium Account.

If DLA Piper UK LLP holds client money in a separate designated client account opened on your behalf, you will be entitled to receive all the interest credited on that account by the holding bank (no de minimis will apply). The interest rates applicable will be the standard instant access designated deposit account rates for business customers paid by the bank in which the funds are held, details will be provided upon request.

Professional liability insurance

Our professional indemnity insurer is Travelers Insurance Designated Activity Company whose address is Third Floor, Block 8, Harcourt Centre, Charlotte Way, Dublin 2, Ireland. This insurance covers our practices in the United Kingdom, Europe, Middle East, Australia, Africa and Asia and extends to acts and omissions wherever they occur in the world.

In certain jurisdictions professional indemnity insurance is required to be placed locally in accordance with statute or regulation. Where there are such requirements we have policies in place to meet these obligations, details of which can be supplied on request. Please contact us.

Our services

We are committed to providing the highest quality services to all of our clients. Please tell us if something goes wrong by contacting the matter partner responsible for your work, the matter partner will supply you with a copy of our complaint handling procedure on request. Making a compliant will not affect how we handle your case.

If we are unable to resolve your complaint ourselves, clients (and/or their legal representatives) have the right to refer the matter to the Legal Ombudsman within six months of receiving the final written response to your complaint from this firm (E: enquiries@legalombudsman.org.uk; T: +44 (0)300 555 0333; A: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ). A complaint must ordinarily be referred to the Legal Ombudsman no more than:

• six years from the act or omission which gave rise to the complaint; or
• three years from the date when you should reasonably have known there was cause for complaint.

Information on the Legal Ombudsman can be found on its website: www.legalombudsman.org.uk.

If you have concerns about our behaviour this can be raised with the Solicitors Regulation Authority, click here for more information.

UK Tax Strategy

In accordance with Finance Act 2016, DLA Piper UK LLP's UK tax strategy can be viewed here.

Further information

Additional legal notices with general application can be found on the Legal Notices page.

Independent pension trustee services from offices in England are provided by Fountain Trustee Limited.

Fountain Trustee Limited

Service provider

Independent pension trustee services from offices in England are provided by Fountain Trustee Limited which is part of DLA Piper. DLA Piper is a global law firm operating through various separate and distinct legal entities. For further information about these entities and DLA Piper's structure, please refer to the Legal Notices page.

Fountain Trustee Limited, is a limited liability company registered in England and Wales (registered number 02588074) whose registered office is at Princes Exchange, Princes Square, Leeds, Yorkshire LS1 4BY, which provides services from offices in England.

Our United Kingdom VAT registration number is GB 823 8098 15.

Contact details

Fountain Trustee Limited can be contacted at its registered office, or by telephone, +44 (0)20 7349 0296, or by email, or at any of its offices in England, a full list of which can be found in the Locations section.

Regulation

Fountain Trustee Limited is a body recognised by the Solicitors Regulation Authority. The firm and its directors and employees are authorised and regulated by the Solicitors Regulation Authority (SRA No. 79790). The regulations of the Solicitors Regulation Authority can be found at www.sra.org.uk. The regulations of the Law Society of England and Wales, which is the representative body for England and Wales qualified solicitors, and information about Fountain Trustee Limited and its directors, can be found here.

Each director of Fountain Trustee Limited is a solicitor of the Senior Courts of England and Wales. Details of the directors of Fountain Trustee Limited are available for inspection at its registered office.

The word "partner" is used to refer to a director of Fountain Trustee Limited, or an employee or consultant with equivalent standing and qualifications, and to a partner, member, director, employee or consultant in another DLA Piper practising entity who has equivalent standing.

Further information on our people and their professional qualifications can be found on this site in the people section.

Interest policy

If Fountain Trustee Limited holds client money on your behalf in a general client account, interest will be paid on all cleared funds subject to a de-minimis amount of £20 unless an alternative arrangement has been agreed between you and the firm. The rate or rates applicable will be equivalent to the rates earned on a Barclays Client's Premium Account.

If Fountain Trustee Limited holds client money in a separate designated client account opened on your behalf you will be entitled to receive all the interest credited on that account by the holding bank (no de-minimis will apply). The interest rates applicable are those paid by the bank in which the funds are held, details will be provided upon request.

Professional liability insurance

Our professional indemnity insurer is QBE Lloyd's Syndicate 1886 & others, whose address is 30 Fenchurch Street, London, EC3M 3BD. This insurance covers our practices in the United Kingdom, Europe, Middle East, Australia, Africa and Asia and extends to acts and omissions wherever they occur in the world.

In certain jurisdictions professional indemnity insurance is required to be placed locally in accordance with statute or regulation. Where there are such requirements we have policies in place to meet these obligations, details of which can be supplied on request. Please contact us.

Our services

We are committed to providing the highest quality services to all of our clients. Please tell us if something goes wrong by contacting the matter partner responsible for your work, the matter partner will supply you with a copy of our complaint handling procedure on request. Making a compliant will not affect how we handle your case.

If we are unable to resolve your complaint ourselves, clients (and/or their legal representatives) have the right to refer the matter to the Legal Ombudsman within six months of receiving the final written response to your complaint from this firm (E: enquiries@legalombudsman.org.uk; T: +44 (0)300 555 0333; A: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ). A complaint must ordinarily be referred to the Legal Ombudsman no more than:

• six years from the act or omission which gave rise to the complaint; or
• three years from the date when you should reasonably have known there was cause for complaint.

Information on the Legal Ombudsman can be found on its website: www.legalombudsman.org.uk.

If you have concerns about our behaviour this can be raised with the Solicitors Regulation Authority, click here for more information.

Further information

Additional legal notices with general application can be found on the Legal Notices page.